Terms & Policies

Terms & Policies

Please read our policies carefully, as there have been some changes since the previous season.

Season: Start, end, and off dates for all clinics can be found on our website. Please note that the only breaks we observe are Thanksgiving weekend (Thursday - Sunday), and for two weeks at the end of the year. Regularly scheduled lessons will be held at all other times including religious, national, or school holidays and closings. Any exceptions will be noted not that seasons registration form.

Commitment & Registration: The Fall/Winter Season is a 32-week commitment. A player is not officially enrolled in a program without full payment or the required 1/3rd deposit and confirmation of the payment method for the remaining balance. Registration is not final until payment has been processed and an email confirmation has been received from Proform Tennis Academy.

Seasonal Booking Payment Options: Payment is due in full upon enrollment unless the customer has opted for a payment plan. Spring/Summer sessions offer a 2 payment plan, 50% at registration, 50% May (spring) 50% July (summer). Fall/Winter Season offers a 3 payment plan: 1/3rd at the time of registration, 1/3rd September 4th and 1/3rd October 4th of the current year. All payment plans require a form of payment on file, either Amex, MasterCard, Visa or checking account. 

Payment: A completed and signed EFT form is required to authorize Proform Tennis Academy to charge customers on a monthly basis for any One Off Lessons, Drop In Adult Clinics, Per-Time Junior Clinics (includes Matchplay, LaunchPad & Junior Team Tennis Practice), miscellaneous Pro-Shop items, Stringing.

Reservations: PTA requires a form of payment to be kept on file in order to hold any reservations. You may choose to use an alternate form of payment upon arrival prior to taking part in any tennis activity.

Small Package Lessons: Payment is due in full at the time of purchase. No refunds/credits for any un-used portions of packages. Other restrictions apply, please contact our office for full details.

One Off Lessons/Pay As you Go Clinics/Open Court Time: A strictly enforced 24hour cancellation policy is in place. All cancellations must be made directly with the front desk. Any late cancellations will be charged at the full lesson/clinic rate/open court time rate.

Private Group Lessons: Private Group Lesson rates apply during the following times for group, private & semi-private lessons, Monday - Friday 4-5pm. They may also be applied Monday - Friday 9am-11am & 5pm-8:30pm & Weekends 9am-6pm. Group Captain is ultimately responsible for the full payment of their Private Group seasonal booking. Group Captain is also responsible for supplying PTA with the player roster and player shares.

Refunds/Withdrawals:  Fall/Winter Season: Full refund on withdrawals before June 1st, 50% refund on withdrawals June 2nd - August 31st and NO refund and full forfeiture of the entire payment on withdrawals after September 1st of the current year.  Spring Registrations: No refunds and full forfeiture of the entire payment on withdrawals after May 1st. of the current year.  Summer Camp Registrations: There is a 7 day cancellation / withdrawal policy on all Summer registrations. No refunds and all forfeiture of the entire program on withdrawals within 7 days of the start of the registered program.

Injuries: Junior Clinics: If player has a medical release/note from a doctor received at the time of withdrawal, a prorated credit will be issued to the players account for future use (Restrictions apply). If the player does not withdrawal and wishes to keep there spot makeups will be given during the registered season only for any Junior Clinics missed.

Level/Class Changes: A player who does not meet the skill level requirements as determined by Proform Tennis Academy Tennis Professionals will be asked to change to a compatible class..

Class Sizes: All classes have a minimum enrollment of 3. Registration is on a first come, first serve basis. Proform Tennis Academy reserves the right to cancel classes due to insufficient enrollment. If the number of attendees in a group clinic drops below 3, it is no longer considered a clinic and the remaining 2 players will be asked to move to another class or take the time slot as a semi-private lesson and pay the difference until another player is found to join the class.

Fall/Winter Junior Clinic Makeups: Make-up clinics for missed classes are offered for the all Junior Clinics at designated times during the season, please contact our office for days and times. Make-ups are on a first come, first serve basis, and pre-registration is required.

Spring/Summer Cancellation & Makeups: No refunds or credits for missed clinics or lessons; Rain cancellations will be rescheduled or credited; Partially completed lessons interrupted by rain will be prorated or time added to the next lesson.

Make-ups Seasonal Bookings: For all Seasonal Private, Seasonal Semi-PrivateSeasonal Private Group Lessons and Season Courts a maximum of 4 cancellations/makeups are allowed during the Fall/Winter 32 week season as long as those cancellations are made via email to info@proformtennisacademy.com a minimum of 48 hours prior to the lesson and during office hours. Makeups are based on court and pro availability and are not guaranteed. All other cancellations will be a late cancellation and will not qualify for a makeup.

Photos/Videos: Proform Tennis Academy reserves the right to photograph/video all players while participating in any activities at any Proform Tennis Academy facility facility for possible use in marketing/promoting Proform Tennis Academy by use of, but not limited to, social media/blog sites (Facebook, Twitter, Instagram, Tumblr), email advertising, print advertising and or TV advertising. Proform Tennis Academy will not use any players name without permission.Proform Tennis Academy reserves the right to photograph/video all players while participating in any activities at any Proform Tennis Academy facility facility for possible use in marketing/promoting Proform Tennis Academy by use of, but not limited to, social media/blog sites (Facebook, Twitter, Instagram, Tumblr), email advertising, print advertising and or TV advertising. Proform Tennis Academy will not use any players name without permission.

Closings: Please be aware that Proform Tennis Academy does not follow school closing policies in terms of holidays or snow cancellations. If the club does close, all participants will be notified either via email or phone call. You cal also find updates on Proform Tennis Academy's website, Instagram or Facebook page.

Liability Waiver [click here for form]: All players are required to sign a liability waiver; Indemnification Release Form to be kept on file.